FAQs

1. Where do you ship?

We are a UK-based store, but we only ship to the USA at this time.

2. Do you offer free shipping?

Yes! We provide free shipping on all orders within the USA.

3. How long does shipping take?

• Processing Time: 1-3 business days (Mon-Fri).
• Transit Time: 6-14 business days (Mon-Fri).

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.

5. What is your return policy?

We accept returns within 30 days of delivery, as long as the item is new and unused.

6. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs. However, there is no restocking fee, and defective products can be returned at no cost.

7. How long does it take to get a refund?

Once we receive your return and inspect the item, refunds are processed within 10 days and issued in USD ($).

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

9. What if my order is delayed or lost?

If your order is delayed beyond the estimated delivery time, please contact us at support@nancysbags.com, and we will assist you.

10. How can I contact customer support?

You can reach us via:
📞 Phone: +44 7389 643191
📧 Email: support@nancysbags.com